New Service Partnerships
Are you considering outsourcing all or part of your customer support operation or do you need a service centre based in Europe? Powerlink are keen to form new business partnerships with manufacturers broadly in the satcoms industry and would be happy to discuss any requirements you may have.
Consider the benefits we could offer your business:
- Powerlink is not an equipment sales business and is independent from equipment manufacturers and system integrators so has no conflicting interests associated with equipment sales and system support.
- We always strive to offer value for money and have an extensive list of very satisfied high profile customers to support that view.
- An experienced technical team plus administrative support staff.
- A fully equipped workshop and other facilities with over 7,000 square feet of available floor space.
- Many years experience in the import, export and shipping of equipment worldwide and have an excellent relationship with most of the major couriers.
- An ISO 9001:2000 approved company.
- Aim to provide typically a 10 working day turnaround on standard repairs, subject to the availability of parts and information, but a willingness to carry out urgent emergency repairs immediately where possible.
- Operations throughout Europe, Middle East and Africa.
- Able to support the terms of most manufacturer’s warranty statements regarding repairs.
- Currently manage and support a spares holding of over 2,000 line items.
- Integrated computer based processes to manage our business.
- Able to offer field support at customer sites where appropriate.
Confidentiality is paramount to us which demonstrably allows us to support competing products and would be quite happy to enter into a confidentiality agreement. Due to our experience in this field we would also require a minimum of information and training to start providing support thus minimising the drain on your resources to set up an arrangement.
If you would like to discuss this further please contact Newton Burnet on +44 (0)1256 767550
or e-mail service@powerlink-ltd.com.
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